How do I return an item?
Please inspect the merchandise immediately upon receipt. If any item does not meet your approval, simply return it to NightOps Tactical Inc., within 10-days for a refund (less 15% restocking fee or full credit towards another purchase). Shipping & handling, and COD charges are non-refundable. Return shipping and insurance costs are the responsibility of the customer. No returned parcels will be accepted freight collect or COD. NightOps Tactical, Inc. is not responsible for returned merchandise that is damaged in shipping.
NightOps Distributors & Dealers (wholesale accounts):
All Distributor & Dealer sales are final.
Important Contact Customer Service for an Return Merchansied Authorization # (RMA #).
Without an RMA #, returned merchandise will be refused. This number must appear on the outside of the returned box. Be sure to enclose a copy of your original invoice with your returned merchandise. All items returned for exchange or refund must be new and unused and must include the original packaging, manual and all accessories. Refunds or credits will be adjusted accordingly in the event items are missing or damaged. Items received by NightOps Tactical, Inc. which have been damaged as a result of inadequate packaging, neglect, (i.e. burned intensifier tubes, image retention, cracked housings, cracked optics etc.) will be returned to the customer.
NightOps Tactical, Inc. reserves the right to refuse the merchandise, re-ship the merchandise to the customer, or charge a 25% restocking fee under the following conditions:
A) The merchandise was received by NightOps Tactial after the 10-day trial period. The 10-day period begins once the merchandise is received by or for the customer from the shipping carrier till the time that NightOps Tactical receives the merchandise back at its facilities.
B) The return authorization number was not visible on the outside of the box.
C) The merchandise was incomplete, damaged, used or scratched.
D) The original invoice was not included.
E) The merchandise was ordered by credit card and order was canceled after the credit card was processed.
F) The merchandise was ordered but delivery was refused by or for the customer.